Messaging & SMS Compliance
Last updated: May 27, 2026
1. Program Description
SizzleHire is a restaurant hiring platform. We send three categories of SMS messages, all requiring separate opt-in consent:
- Account Notifications — transactional hiring-event alerts (application received, shortlisted, interview invite, hired).
- Customer Care — an AI assistant facilitates the hiring conversation via SMS on behalf of SizzleHire. Humans make all hire decisions. An AI disclosure is included in every conversation opener.
- Marketing — weekly job-alert re-engagement sent only to candidates who separately opted into Bench warmth messages.
SizzleHire is the A2P (application-to-person) message sender. Restaurants are the subject of messages, not co-senders.
2. How Users Opt In (Consent Flow)
Users provide explicit, affirmative consent before receiving any SMS messages from SizzleHire. Consent is collected at two points:
Opt-in point 1 — Job listing page (sizzlehire.com/jobs/[id])
APPLY ›
30 sec · just your number
Tap Apply to agree we may send automated text messages about this job. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Up to 5 msgs/week.
The consent disclosure is visible immediately below the Apply button before the user taps. The user's phone number is collected on the next screen. No messages are sent without the number being submitted.
Opt-in point 2 — Apply flow phone number screen
Phone number
By submitting your phone number and tapping Continue, you agree to receive automated text messages about your job application from SizzleHire. An AI assistant may send messages on your behalf. Humans make all hire decisions. Msg & data rates may apply. Reply STOP or ALTO to opt out at any time. Reply HELP for support.
Opt-in point 3 — Inbound APPLY keyword (two-way SMS)
The user must reply YES to confirm opt-in before the conversation continues. No further messages are sent without that confirmation.
3. Opt-In Confirmation
After opt-in, users receive an immediate confirmation SMS:
4. How to Opt Out
Users can opt out at any time using any of the following methods:
- Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, QUIT, END, or REMOVE to opt out of all messages.
- Spanish opt-out: ALTO, DETENER, or CANCELAR — honored identically to STOP.
- Informal opt-out phrases (e.g., “stop texting me”, “don't contact me”) — honored within 10 business days per TCPA.
- In-app: Settings → Notifications → Disable SMS in the SizzleHire app.
- Email: support@sizzlehire.com
After opt-out, SizzleHire will send exactly one confirmation message and then no further messages, except legally required communications.
5. Message Frequency & Rates
Account Notifications
5–10 messages per application (triggered by hiring events: application received, shortlisted, interview invite, hired or passed).
Customer Care — AI Headless Hiring
Up to ~30 messages per active application (conversational hiring flow). An AI assistant facilitates the hiring process via SMS; humans make all hire decisions. AI-generated messages are clearly identified.
Marketing — Bench Warmth
Up to 1 message per week for candidates who separately opted into Bench job-alert re-engagement. Sent Tuesday afternoons; quiet hours enforced (no messages 9pm–8am local time).
Message and data rates may apply. Check with your carrier for details.
6. Phone Number & SMS Data Sharing
SizzleHire will never sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or SMS data (including message content) to third parties. Phone numbers are shared only with Twilio, our SMS delivery provider, solely for message delivery. For full details, see our Privacy Policy.
7. Consent Not Required for Purchase
Consent to receive automated text messages is not required as a condition of purchasing any goods or services from SizzleHire. Candidates may apply for jobs and employers may post jobs without providing consent to SMS messaging.
8. Sample Messages
Examples of SMS messages SizzleHire may send. All messages include opt-out instructions automatically appended by our system.
Account Notification — New application (employer)
Maria G. applied for Line Cook! Review: https://sizzlehire.com/employer/candidates/[id]
Reply STOP to opt out
Account Notification — Shortlisted (candidate)
The Rusty Spoon shortlisted you for Line Cook! Open SizzleHire for details.
Reply STOP to opt out
Account Notification — Hired (candidate)
Congrats! The Rusty Spoon hired you for Line Cook! Open SizzleHire for details.
Reply STOP to opt out
Customer Care — AI headless hiring opener
Hi! I'm SizzleHire's hiring assistant texting on behalf of The Rusty Spoon. Ready to apply for Line Cook? Reply YES to start. This is an AI assistant — humans make all hire decisions. Reply STOP to opt out.
Marketing — Bench warmth re-engagement
Still on the line? 12 restaurants near you are hiring right now. sizzlehire.com/jobs
Reply STOP to opt out
Opt-out confirmation
SizzleHire: You've been unsubscribed and will receive no further messages. Reply HELP for support or START to re-subscribe.
9. Help & Support
Reply HELP to any SizzleHire message to receive our support information. Our automated HELP response:
You can also reach us at support@sizzlehire.com or via the in-app support chat.
10. Carrier & Regulatory Compliance
- TCPA compliant — express written consent obtained before any automated or AI-generated messages.
- CTIA guidelines followed — STOP honored, HELP auto-reply active, opt-out confirmation sent.
- Quiet hours enforced — no messages sent between 9pm and 8am recipient local time.
- Informal opt-out honored — phrases like “stop texting me” processed within 10 business days.
- Bilingual opt-out — Spanish ALTO, DETENER, CANCELAR honored identically to STOP.
- AI disclosure — every AI-generated message conversation is identified as automated. Humans make all hire decisions.
- Consent records retained 5 years per TCPA best practices, including timestamp, consent text version, and jurisdiction.
11. Full Policies
- Privacy Policy — how we collect, use, and protect your data.
- Terms of Service — usage terms including SMS messaging terms.
Questions?
Contact us at support@sizzlehire.com or visit sizzlehire.com.